Target group

All teams of ING Intermediary Division, 500 in total, take part in the leadership and team development programme. In total, there are 500 leaders and 4500 employees involved.

Goal

ING Intermediary Division wants to create 'High Performance Teams' where result orientation and a feeling of commitment and shared responsibility are combined. LTP and ING have developed a large scale and intensive programme, that focuses on the organisation values 'teamwork' (of working together), 'taking and giving responsibility' and 'stick to your agreements'.

Framework and Approach

A choice has been made for both a generic and a specifically developed programme that uses the context of a specific team and their leader as the starting point. Part of the programme is a team and an individual diagnosis.

Based on this diagnosis, a team development plan is made, whereby a choice is made for a certain set of modules that apply to the development needs. The leader is responsible for the implementation, and an LTP advisors provides support in this.

LTP’s involvement in the 'Route to Success' was:

• to develop the leadership and team development programme.
• to support all the teams.
• to develop all diagnostic instruments and the internet portal.
• to do all the 0- and 1- measures for all participants.
• to develop the evaluation and management reports.
• to educate/ train employees of ING Intermediary Division to become a coach.
• to take care of planning and logistics.

Progress Project

Twice a year ING Bank Intermediary Division does an employee opinion survey in which they measure to what extent goals of the 'high performance culture' have been reached. At the same time the survey results indicate how satisfied employees are working for ING Intermediary Division. Since the start of ‘route to success’ the scores have continuously improved.